Chief Executive, KSS CRC
Suki led Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) through transition to the private sector.
Suki has worked for over 22 years in probation and is a passionate advocate for its role in protecting the public and helping people to turn away from crime. Under her leadership, government inspectors judged KSS CRC in 2017 to be “performing well”. In 2018, the area became the first in the UK to launch an academic research unit for probation work, drawing on probation and academic expertise to evaluate what works to reduce reoffending.
Suki is a qualified probation officer and has previously worked at the Ministry of Justice, the National Offender Management Service - now called Her Majesty's Prison and Probation Service (HMPPS) - and inspectorate on national policy and standards.
Managing Director - Skills, Employment, Health and Justice, Seetec Group
John Baumback is responsible for Seetec’s skills, employment, health and justice divisions. John’s experience in operations, delivery and commissioning across these sectors was instrumental in successfully guiding KSS CRC into Seetec stewardship in 2015. He oversees the effective delivery and governance of KSS CRC and is accountable to the Ministry of Justice and the Seetec Group Board.
John has worked at Seetec since joining as an apprentice in 1984. John is a champion of Seetec’s strong ethos, which recognises that people are our greatest asset, whose expertise allows us to make a positive impact on the people and communities we serve.
Chief Probation Officer, KSS CRC
Manjinder has 29 years’ experience of working in probation. After qualifying as a probation officer in 1996, she has held various operational, training, leadership and senior management roles across the country before rising to become the Chief Executive Officer for Warwickshire and West Mercia Community Rehabilitation Company in 2013.
Her most recent work includes working at the Office of the Police and Crime Commissioner for Avon and Somerset to reform the way the criminal justice agencies work to improve the services for witnesses, victims and defendants. Manjinder has also led on the criminal justice board agency activities to proactively address disparity and disproportionality for women and black, Asian and minority ethnic people and how they are treated by criminal justice agencies in the wake of the Lammy review in 2017.
Deputy Chief Probation Officer, KSS CRC
Cynthia has 25 years' experience of working in the criminal justice system including at inner London, Merseyside and Kent probation services.
She has worked as a senior manager for the last decade in a range of lead roles and responsibilities. Her achievements have included winning a National Offender Management Service (now called HMPPS) bid to deliver the Offender Management Development Project (Diversity) which produced a national practitioners’ tool kit called Crossing the Communication Divide.
Cynthia took a break for three years, during which time she worked as a Vocational Rehabilitation Counsellor for a contracted provider to South Australia's Workers Rehabilitation and Compensation Scheme. Her clients included the Correctional Services, the State Transport Authority as well as a variety of independent employers.
Head of Contracts, KSS CRC
Andrew comes to us with over a decade's worth of contract management experience. He is responsible for ensuring KSS CRC meets its contractual obligations and targets. He works with the leadership team to mitigate risk, improve services and achieve all contract deliverables. He is the main point of contact for HMPPS.
He has amassed invaluable experience from outside the sector. As a Senior Contract Manager at TNT Business Solutions, he generated £5 million annually from several key accounts by providing onsite and offsite document management services, including those in the finance and public sectors. Previous to this he worked as an Account Manager for Financial Data Management where he looked after two of the company’s largest public sector clients managing their end-to-end print requirements.
Deputy Chief Executive, KSS CRC
Graham has worked across both public and private sectors, shaping organisational approach to change and people management. As a previous Head of HR for a variety of companies, he brings a track record of understanding the strategic needs of an organisation and delivering solutions to enable success.
Graham now brings this strategic and practical experience to KSS CRC’s excellence and effectiveness function, where he will be ensuring that the Community Rehabilitation Company's (CRC) strategy and leadership, policy and process, as well as innovation and culture, are aligned and all working together to achieve our objectives.
Senior operational team
Assistant Chief Probation Officer, Community Payback
Claire has worked in probation ever since graduating in 2001. Currently Head of Community Payback, she has extensive experience in all aspects of probation practice, including heading up operations, business improvement and people development. She has also led on investigations, quality assurance and service user involvement.
Claire was a Senior Probation Officer for six years, which included working in one of the most deprived wards in the country. She has managed a range of projects to improve and develop our services, including those aimed at women.
She is our strategic lead for women and service user involvement. Claire is a Fellow of the Probation Institute.
Assistant Chief Probation Officer, Policy Development and Research
Since qualifying in 2003 as a Probation Officer in London, Debbie has managed a variety of multi-disciplinary teams, including courts and integrated offender management (IOM). She has an impressive track record, working with key criminal justice stakeholders and partners. Amongst other projects, Debbie steered the design and implementation of a multi-agency domestic abuse perpetrators panel (MADAPP) and led the development and implementation of a harmonised integrated service user management framework across Kent, Surrey and Sussex. Debbie completely revised Seetec Group’s safeguarding policy and procedures and also led the implementation of these new procedures across UK and Ireland operations.
Debbie is now responsible for policy development and our research unit ensuring that policy and practice is responding to emerging and evolving trends in probation, crime and criminal justice.
Assistant Chief Probation Officer, Case Management
Lee has worked in probation services for 11 years. He trained and qualified as a Probation Officer in Sussex.
Lee has worked in various functions including court, case management, integrated offender management (IOM) and community payback. As Assistant Chief Probation Officer, he oversees the delivery of case management to service users including those who are about to leave prison. Lee is also the CRC’s senior management lead for safeguarding, enforcement and unpaid work.
Assistant Chief Officer, Programmes
Carl has worked for over 20 years in the probation service in a variety of operational and management roles. This has given him broad experience in interventions, performance management, business development and stakeholder engagement. As a qualified therapist, Carl has combined his knowledge of effective treatment to facilitate behavioural change with his commercial experience of delivering lean, cost effective interventions.
Carl’s experience includes winning and managing externally commissioned contracts within a probation environment, including those commissioned by Public Health, Local Authorities and the Surrey Office of the Police and Crime Commissioner. During his time as head of service for interventions, Carl led the successful development and growth of a range of functions, including education, training and employment, the volunteer unit, accredited programmes, attendance centres for young adults and KSS CRC’s restorative justice partnerships.
Assistant Chief Officer, Administration and Facilities
Catherine has 18 years’ experience supporting probation services through a variety of roles, including business support management, training, and IT as well as contributing to the development of the assessment tool M-SAT.
Catherine, who began her probation career as an Administration Manager in West Sussex, now has responsibility for all the administrative and facilities teams right across the three counties in which KSS CRC operates. In this role, she is responsible for the design and delivery of high quality administrative and support services. She is also driving the move to employ apprentices within the organisation.
A qualified Prince II practitioner, Catherine has worked in project management in the private sector, as well as within the probation arena. This experience has been invaluable to Catherine, who has led the estates transformation across KSS CRC to ensure that the new offices are efficient, multi-purpose and suitable for our service users, visitors and staff.
Assistant Chief Probation Officer, Excellence and Effectiveness
Paul has a broad range of operational experience, gaining over 13 years working in probation, as well as an MSc in Applied Forensic Psychology. Paul leads the excellence and effectiveness function for KSS CRC, which leads operational investigation and internal auditing, initiates projects to improve the effectiveness of operational work, and ensures that the quality and integrity of service delivery is continually reviewed and improved against sector standards.
In his previous role as Head of Business Transformation, Paul ensured that MySIS and M-SAT – KSS CRC’s new case management and assessment tools - met organisational needs and were rolled out with minimal operational disruption.
Assistant Chief Probation Officer, Case Management
Emma has gained extensive experience in all aspects of probation during her 18 years in this field. Emma is currently Assistant Chief Probation Officer for case management. A qualified probation officer, Emma’s previous experience includes working in prisons, with magistrates and crown courts, management of service users, and programmes. She has specialised in working with high risk male service users, mainly domestic abuse and sex offenders, and accredited programme delivery.
Before moving into management, Emma worked as a Quality Development Officer, supporting staff to improve and further develop their skills; she gained a coaching qualification whilst undertaking this role. Emma’s first management role was as deputy manager and then acting Senior Probation Officer for the Kent Approved Premises, before moving into permanent senior probation officer roles within programmes and then the operations function for KSS CRC. Before moving into case management, Emma was the Head of Community Payback.
Assistant Chief Probation Officer, Learning and Development
Jane has over 14 years’ experience of working in probation, spanning case management, integrated offender management, group work interventions and court work. As a former Quality Development Officer, Vocational Qualifications Assessor and most recently a Practice Development Manager, she is passionate about helping people to grow through learning and development opportunities and has delivered training to probation staff.
As well as being a qualified Probation Officer, Jane holds teaching, workplace coaching, assessing and quality assurance qualifications. She leads on the internal quality assurer for probation practice qualifications our in-house Vocational Qualification Centre delivers, chairs the level 3 probation practice apprenticeship development group and is developing the level 6 probation officer apprenticeship with other employees.
Jane has responsibility for developing the strategy for practice learning and development across all our KSS CRC regions.