Our approach to working with you

We will support you in your efforts to stop committing crimes. How this happens will be in your engagement or resettlement plan and will be based on the My Solution Rehabilitation Programme (MSRP for short). This programme focuses on a number of key areas that can be a problem and are linked to reoffending. It is designed to challenge attitudes, develop improved behaviour and skills needed for a crime-free life. We will work out what your needs are through an assessment and then agree with you which areas to focus on. These areas are known as routeways out of offending. 

Service User Council – giving service users a voice

We work closely with User Voice to help us get valuable feedback from service users to shape the way we do things. The Service User Council, organised by charity User Voice together with KSS CRC, provides a forum for service users and probation staff to meet and discuss how we can improve what we do.

If you would like to take part in the Service User Council and are currently on probation, talk to your Responsible Officer about completing a referral form. 

Next steps to employment

You may be assessed as needing help to find a job. If so, we will support you to find or improve your chances of finding work through training and education.

We hold job fairs for employers to meet with service users. If you are interested in information about these events, please speak to your Responsible Officer. Please also discuss with your Responsible Officer, if you need further information about disclosing your convictions to an employer or would like to develop your skills and job prospects by volunteering as a peer mentor.

Personal experiences of probation

Find out about other service user's positive experiences of probation. 

If you would like to share your positive story to help inspire others on probation with similar experiences, please get in contact with the Communications team at comms@ksscrc.scc.gsi.gov.uk.

Contact us

If you are a service user and are unable to keep an appointment, you must contact your Responsible Officer at the local office. For contact information click here.

Information we hold about you

We are committed to protecting your privacy and promise to collect, process and share your data safely and securely. Our Privacy Notice tells you how we do this and what your rights are.  

If you have a question about the information we hold about you, please ask your Responsible Officer.

You have a right to ask for a copy of the information we hold about you under the General Data Protection Regulation (GDPR) 2018. If you would like to see your records please write to us with the following information about yourself:

  • Full name and address
  • Date of birth
  • A copy of some photo id (e.g. driving licence, passport)
  • Date of your last contact with probation

You should send your written request to:

Data Protection Officer
KSS CRC
3rd Floor Maidstone House 
King Street
Maidstone
ME15 6AW

Or to: dataprotection@ksscrc.scc.gsi.gov.uk